Return & Refund Policy

Customer satisfaction is important to us. Please read this policy carefully before placing an order.

Returns

We do not accept returns after successful delivery except for products that are received damaged during transit.

Reporting Damaged Products

If your product arrives damaged:

• You must notify OPAR TR LLC on the same day of delivery.
• Clear photographs or videos of:
  • the damaged product,
  • the packaging,
  • and the shipping label
    must be provided.

Claims submitted after the same day of delivery may not be accepted.

Claims may also be rejected where there is reasonable evidence that the damage occurred after delivery due to customer handling or misuse.

Resolution

Once the claim is verified:

• We will first arrange for repair where appropriate.
• If repair is not possible, we will provide a replacement product.

Refunds

Replacement is our preferred resolution.

If a replacement is unavailable or cannot reasonably be provided:

• A refund may be issued to the original payment method where applicable, or
• Store credit may be offered, depending on the circumstances.

The final resolution will be determined after reviewing the claim.

Warranty

Where products are covered by a manufacturer’s warranty:

• Customers may contact OPAR TR LLC for assistance.
• We will coordinate with the relevant manufacturer, supplier, or authorized distributor on the customer’s behalf.
• Warranty approval, repair, replacement, and related decisions remain subject to the manufacturer’s warranty policies.

Contact Us

For shipping, return, replacement, or warranty assistance:

OPAR TR LLC

Phone: +971 52 523 8070

Email: support@opar.online

Address: Room 206, Al Maha Building 1, Behind University Street, Muwaileh Commercial, Industrial Area, Sharjah, United Arab Emirates